Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This is usually a small independent e-commerce company based in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are searching for an awesome solution to relax or kick back, try a cigarette.
As with any new business, there will be some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, having less online sales delayed the start of online orders significantly for the first half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we were not in a position to provide our regular customers with the largest discount to celebrate our six month anniversary as a company. As it turns out, the delay was not as a result of economy, but to a problem with Brightpearl’s end of the entire year shipping plan. In the end, the problems with the shipping system were enough to essentially put us on our guard for another six months as we planned for the next quarter of our year.
Unfortunately, we didn’t have enough time to prepare, once we were behind on many orders for the second half of the entire year. Thankfully, after reviewing our data, we realized that people could pretty much depend on the electric tobacconist to meet our future orders. After we received the order volumes, we started making repairs and improvements to our web store. Things were looking good, but things were still not quite there. We had to learn how to better advertise and market our e cigarettes and vaporizer products to improve the interest in them.
We are happy to report that quarter, we saw a dramatic increase in our sales. It would appear that the majority of our customers are responding positively to your recent marketing efforts and that we are being welcomed back by the vapor marketplace. However, despite this welcome return, we have been unfortunately experiencing some unprecedented volume increases inside our customer service department. This is something we are going to Smok Novo have to address on the next six months.
In addition to an increased number of sales and new customers, we have been also now seeing more negative reviews about our business than ever before. The unfortunate news is that people have recently been targeted by a group of local “rogue” business vandals, who unfortunately caused some physical damage to our storefront. While our storefront was severely damaged, we’ve been able to operate it with a minor degree of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the period of time that we are providing free expedited shipping for some orders.
One of the other areas we have seen an increase in recently is in the number of people calling our hotline and requesting service. More often than not they are reporting issues with either the product or their receipt. It’s unfortunate that many of these individuals don’t realize that we have a returns policy in place. Because of this policy, we’ve been overwhelmed with the number of calls and emails we have been receiving. It’s clear that we are currently experiencing an increased number of calls and reports from our valued customers. Despite the inconvenience, we have been always glad to supply in-kind services like a refund, replacement or money-back guarantee, so as to ensure their satisfaction.
Beyond the above news-report topics, there are other important issues we’ve witnessed recently. For instance, among our local stores experienced an influx of customer inquiries after the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we’ve implemented a crisis replacement policy in place for several electric Tobaccconists, no matter their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced how much questions we receive when it comes to our services.
Recent press accounts reveal electric Tobaccconists battle to cope with extended repair times. We regret to talk about, but it may be the reality of running a retail business, even one centered on providing exceptional customer service. While our goal remains to strive for continuous improvement and to continually improve our customer experience, we are taking every step necessary to address any issues our customers may have. Along with hiring additional staff, we have also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.